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Patient EngagementAITelehealthGamification
Digital HealthAI-Enhanced Patient Engagement Platform
Comprehensive patient engagement ecosystem with 3x portal usage increase
2024
8 months
Lead Product Strategist
Context
A global digital health provider needed to transform their underutilized patient portal into an active care management platform. The existing system functioned primarily as a data repository with 12% active usage.
Challenge
Low patient portal engagement (12%), clinicians spending 35-45% of time on documentation, and fragmented care continuity between visits.
Solution
Designed a 3-pillar ecosystem: Pre-Care (AI triage and virtual waiting room), Clinical Core (telehealth with real-time documentation), and Post-Care (gamified adherence tracking with behavioral design loops).
Outcome
Portal engagement increased to 35%, documentation time reduced by 73%, and medication adherence improved by 40%.
1Portal engagement: 12% → 35%
2Documentation time: 15 min → 4 min
3Medication adherence: 40% improvement
4No-show rates: 25% reduction
Key Metrics
Engagement3x increase
Time Saved73%
Adherence+40%
Skills Applied
Behavioral DesignFHIR IntegrationGamificationClinical Workflow
Domain
HealthcarePatient EngagementAI/ML
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